Around the clock WordPress support
Pressillion’s 24/7 WordPress support means that no matter where in the world you are, there’s always someone to help you – all day, every day.
Our support team is run by the same experts that built our platform. So, whether you have a mission-critical issue or just want to see how your website could work better, we’re here for you.
Support without compromise
Maybe you are with another managed WordPress hosting provider, and you’re thinking of breaking up with them because they just don’t get you. Well, we do, and we’re ready to make this relationship work.
We’re on a mission to change the world by being the best WordPress managed hosting provider. That starts by genuinely caring about our users and their websites.
Fast response time
Enquiries, directed to our phone or chat are quickly answered and tickets receive a first reply within 3 minutes on average.
96% First time solution
Our support team knows what they are doing and aims to solve your issues without wasting your precious time.
Channel recommendation
Our support team will recommend the quickest and most relevant channel needed to resolve your specific request.
Limitless support
Some WordPress providers claim to offer 24/7 support for free but then have extreme limits on the services provided – or worse, make you upgrade your plan to get real support from a real person.
At Pressillion, we believe that 24/7 support from a certified WordPress hosting specialist is essential to your success. That’s why all clients can expect the same level of outstanding support.
Client empowering
We aim to resolve issues as they come up, but also seek to empower our clients. Our support team have created Knowledge Base articles and take the time to educate our clients on how to be able to resolve site issues that may come their way.
Whether you’re a novice with one website or a WordPress developer with 50 or more, our knowlegeable team will be able to help.
Empathy built-in
We believe that a friendly and positive attitude is the best foundation for building long-term relationships with our clients. Our support team are some of the friendliest people you will ever speak to.
From your first interaction with our support team, you’ll know we care. Our specialists will migrate your sites for you, and provide suggestions on how to improve your site’s speed, security, functionality, and more.
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Complimentary migrations
Contact support
Our support team will talk you through the process and gather the information required before setting up the migration.
Migration starts
The migration team will make copies of your database and files to upload to the platform making sure all is present and correct.
DNS update
Once the migration of your site has been completed you will be contacted with the relevent information to update your DNS.
Ready to make us your new hosting partner?
Our WordPress experts deliver industry-leading managed WordPress hosting with top-tier performance, a 100% uptime SLA, and 24/7 expert support.