Managed WordPress Hosting Support FAQs

Tired of slow replies, canned answers, or never-ending escalations? You need responsive, agency-friendly WordPress support from people who actually understand the pressures of running client sites.

At Pressillion, we don’t do ticket ping-pong or faceless queues. Our fast WordPress hosting support team becomes an extension of yours – available via live chat, and async channels.

“After moving to pressillion from WPengine. PHP worker limitation is completely mitigated. The website can now easily handle 300 orders per minute, where WPengine maxed out at about 7.”

Why agencies trust Pressillion for WordPress hosting support:

 

  • No tiered escalations – experts from message one

  • Developer-friendly responses with context

  • Live chat and async channels included on all plans

  • WordPress support for agencies that scales with you

free wordpress website migrations

Managed WordPress Hosting Support FAQs

Does Pressillion offer 24/7 WordPress hosting support?

Yes. Our team is available around the clock via live chat, and our internal async support channels.

You won’t be waiting for “business hours” to get help.

Is your support team based in the UK or US?

Our engineers are globally distributed but are all native to the UK/US.

How fast do you respond to urgent issues?
We respond to critical issues in under 3 minutes during business hours and aim for <5 minutes overnight. You can also flag issues as urgent.[/et_pb_toggle][et_pb_toggle title="Do you help during site launches or big campaigns?" closed_toggle_background_color="#ffffff" icon_color="rgba(83,91,124,0.4)" open_icon_color="rgba(83,91,124,0.4)" _builder_version="4.27.3" title_text_color="#030344" title_font="|600|||||||" title_line_height="1.3em" body_font="||||||||" body_text_color="#6B6B6B" body_font_size="15px" custom_margin="|||" custom_padding="24px|24px|24px|24px" border_radii="on|4px|4px|4px|4px" border_width_all="0px" border_color_all="#d9d9d9" border_style_all="solid" box_shadow_style="preset3" box_shadow_color="rgba(34,56,101,0.12)" use_border_color="on" border_width="0px" global_colors_info="{}"]Yes. We often partner with agencies to pre-test sites before launch and monitor traffic spikes during campaigns. Just let us know in advance.[/et_pb_toggle][et_pb_toggle title="Can I request support from inside the control panel?" closed_toggle_background_color="#ffffff" icon_color="rgba(83,91,124,0.4)" open_icon_color="rgba(83,91,124,0.4)" _builder_version="4.27.3" title_text_color="#030344" title_font="|600|||||||" title_line_height="1.3em" body_font="||||||||" body_text_color="#6B6B6B" body_font_size="15px" custom_margin="|||" custom_padding="24px|24px|24px|24px" border_radii="on|4px|4px|4px|4px" border_width_all="0px" border_color_all="#d9d9d9" border_style_all="solid" box_shadow_style="preset3" box_shadow_color="rgba(34,56,101,0.12)" use_border_color="on" border_width="0px" global_colors_info="{}"]

Yes. Our control panel includes built-in support tools for everyone.

How do you handle support during emergencies?
We treat downtime or hacked sites as top priority. Expect rapid responses, immediate action, and clear updates until it’s resolved.
Do I have to use tickets to get support?
Yes. We also provide hosting support through, live chat, and email. You’ll never be trapped in a ticket system waiting days.
Do you document support requests?
Yes. Every conversation is logged, categorized, and accessible for reference. This helps spot trends and improve our premium WordPress hosting support.
What happens if a support request gets complex?
ou won’t get bounced around. Our support engineers resolve most issues themselves, or pull devops into the conversation as needed
What’s the average resolution time?
We resolve most issues in under 12 mins, and provide status updates during the process.
Do you offer a knowledge base for agencies?

Yes. Our knowledge docs are tailored for agencies, with guides on client workflows, plugin conflicts, and site recovery.

Is white-glove support available?
Yes. High-touch onboarding, performance audits, and proactive monitoring are available for agencies who want white-glove WordPress hosting.
Do you provide hosting support during migrations?

Yes. We assist with our free WordPress site migration service, and provide live support throughout the process to make sure every site is smooth.

Do you offer agency-specific WordPress support?
Absolutely. Our agency-friendly WordPress support team understands multi-site setups, staging workflows, SEO, plugin conflicts, and the rest.
Do you provide support for developers?
Yes. We provide developer-friendly WordPress support including error log access, performance analysis, and CLI-based workflows if needed.
What kind of issues will your team help with?
Everything from plugin conflicts, performance debugging, site migrations, WooCommerce tuning, CDN issues, and DNS errors. We don’t fob you off.
Is your support async or synchronous?
Both. You can use live chat for instant help or send issues asynchronously. We’ll always reply in the most helpful and human way.
Do I get a dedicated support engineer?
Every member gets a dedicated account manager. For high-volume agency clients, we offer dedicated engineers. Every agency gets consistent points of contact.
Is your support suitable for WooCommerce stores?
Yes. We offer WooCommerce-specific WordPress support, including performance, caching, and transaction troubleshooting.
What makes your support different from other hosts?
We treat you like a partner, not a case number. Our WordPress support is engineered for agencies with real answers, fast.
Do you offer support in different time zones?
Yes. We support agencies globally and adapt 24/7 WordPress hosting support coverage to each region.
Do you support staging environments?
Yes. Our fast WordPress hosting support covers staging + live environments and helps you troubleshoot issues before going live.
Do you use AI in your support?
We use AI to surface knowledge and recommend fixes – but real humans always handle the actual conversation.
Can I test your support before committing?

Definitely. Start a live chat or book a discovery call and ask us anything. We’re happy to prove we’re not just another host.

How can I escalate issues?
Every member has direct contact to their dedicated account manager if needed. But we aim to resolve things before escalation is ever necessary.
“Everything about their service is first class and provides us the best security, speed and support available. They have provided exceptional service time and again. I truly feel they are an extension of our team.”

Managed WordPress hosting support

Our platform was built as the foundation of rock-solid hosting support that handles all of the technical aspects of running a WordPress website.

Multi-cloud infrastructure

We have partnered with the leading cloud hosting providers so you can choose predictable and exceptionally reliable hosting for your site.

Superior caching architecture

Backed by NGINX‘s powerful and robust caching technology, our architecture produces extremely fast performance for your WordPress sites.

Advanced network security

Prevent and mitigate threats and meet all your compliance objectives with advanced server security, monitoring, and extensive scans.

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SSL certificate management

Security is your top priority. Support for Let’s Encrypt SSL certificates to encrypt connections and protect sensitive user data in transit.

Expert support response

Ticket and live chat support are available 24/7/365. Thorough investigation, malware cleanup, and remediation to assist with security issues.

Stage & sync to production

Effortlessly launch new websites, test environments and rapidly deploy changes to production with our customized staging environments.

Managed WordPress updates

Core WordPress, plugins, and themes are monitored and patched by our team to ensure your site is protected by the latest security updates.

Website backups & redundancy

Emergency failover and disaster recovery ensures you’re able to quickly restore your website in the event of an incident.

How we support your business

As a WordPress hosting provider, we know you need more than just a place to host your website. You need a partner to do the backend work automatically behind the scenes, so it’s one less thing to worry about.

We take the burden of updates, security, performance monitoring, and server maintenance so you can focus on your business.

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Choose your preferred provider

Businesses looking for an extra edge can choose to host their sites with their preferred server provider. Choose from DigitalOcean, Vultr or Linode. You are in full control.
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Transparent pricing, every year

With Pressillion you only pay what you use, are not tied into a contract. There are no hidden costs or any 3X price increases after your initial deal ends.

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Host unlimited sites on a single account

Launch as many websites as you want — even on our smallest servers. As long as you have resources available, you can set up and manage unlimited websites on your server.

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Everything your site needs, out-of-the-box

Free SSL, Firewalls, Monitoring, Backups, Staging, and more. People that don’t want to complicate their server maintenance, you’ll love how simple it is to launch a site with us.

 “Simply fantastic WordPress hosting. Transferred from another hosting provider. Support did all of the work for me and everything worked perfectly.”

Our promise to you

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24/7 Expert Support

When you win, we win. That’s why our team of WordPress specialists is always available to support you.

30-Day Money-Back Guarantee

We’re so sure you’ll be satisfied that we offer you the world’s best WordPress hosting with no strings attached.

100% Uptime Guarantee

You need reliability - we provide it. Our multi-cloud architecture ensures success by making your site available 24/7/365.

 

Want a discovery call?

We’ll run through your current hosting set up and pain points and show you exactly where you can benefit from our 24/7 WordPress hosting support.

Book a discovery call or start a live chat.

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